Cancellation policy

Sunrise Digger Zone Purchase Options & Cancellation Policy

Effective Date: AprilSome items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. 1, 2026

At Sunrise Digger Zone, we know plans can change. Our goal is to provide flexibility while ensuring we can offer the best experience for all families. Please review our policies before making a purchase.

General Purchases

All purchases are subject to availability and may include:

  • General admission passes

  • Memberships

  • Birthday party reservations

  • Event tickets

  • Merchandise

  • Café purchases

  • Gift cards

  • Special promotions

By completing a purchase, you agree to this policy.

General Admission

Admission passes are valid only for the date and time selected (if applicable).

Admission purchases are generally non-refundable.

If you are unable to attend due to illness or an emergency, please contact us before your scheduled visit. We may, at our discretion, issue a one-time admission credit.

No refunds will be issued for guests removed from the facility for violating our safety rules or guest policies.

Memberships

Memberships renew automatically unless canceled.

You may cancel your membership at any time through your online account or by contacting us before your next billing date.

Membership fees already charged are non-refundable.

Benefits remain active through the end of the current billing period.

Memberships are non-transferable and may not be shared.

Memberships obtained through fraudulent activity may be canceled immediately.

Birthday Parties

A deposit or full payment may be required to reserve your party.

Cancellations

  • More than 14 days before your party: Full refund of any amount paid, less a $50 administrative fee (if applicable).

  • 7–13 days before your party: Payment may be applied as a credit toward a future party booked within six months.

  • Less than 7 days before your party: Payments are non-refundable.

Rescheduling

One complimentary reschedule may be available with at least 7 days' notice, subject to availability.

Additional reschedules may incur a fee.

Special Events

Tickets for special events, seasonal activities, and promotional events are generally non-refundable.

If Sunrise Digger Zone cancels an event, guests will receive either:

  • A full refund, or

  • A credit toward a future event.

Café Purchases

Food and beverage purchases are final once prepared.

If an order is incorrect or there is a quality concern, please notify a team member immediately so we can make it right.

Merchandise

Unused merchandise in its original condition may be returned within 15 days with a receipt.

Returns will be issued to the original payment method.

The following items are not eligible for return unless defective:

  • Clearance items

  • Personalized items

  • Gift cards

  • Used merchandise

Gift Cards

Gift cards:

  • Are non-refundable.

  • Cannot be redeemed for cash except where required by law.

  • Are not replaceable if lost or stolen.

Promotional Offers

Coupons, discounts, and promotional offers:

  • Cannot be combined unless specifically stated.

  • Have no cash value.

  • May expire without notice.

  • Are subject to their individual terms and conditions.

Refund Processing

Approved refunds are typically processed within 5–10 business days.

Processing times may vary depending on your financial institution.

Facility Closures

If Sunrise Digger Zone must close due to weather, emergency, maintenance, or circumstances beyond our control, affected guests may receive either:

  • A full refund, or

  • A credit toward a future visit, at our discretion.

Contact Us

If you have questions about your purchase or need assistance with a cancellation, we're happy to help.

Sunrise Digger Zone

Website: www.sunrisediggerzone.com

Email: contact@sunrisediggerzone.com

Boise, Idaho